Support & Service
Service is a culture. It is not simply a rule or process within Wisdom Power. This concept has been integrated into our enterprise culture and aligned with the thought and behavior of our staff. The service we offer is professional, client and product-oriented.
What Wisdom will offer you:
•Training and technical support: It is our intention to offer professional training and technical servies such as consultation, installation and use of the battery before and after the order.
•Information sharing: Once you have established a relationship with Wisdom Power, we will prepare and offer on a regular basis complete report and support including scheduling of our projects, battery R&D, manufacturing plan & status and test results.
•Complete related service: Wisdom Power will help you choose or supply the battery shelf, connector, cable, test equipment and other related products if necessary.
•Efficient business service: With the help of our experienced staff, Wisdom Power has a long experience in the battery industry as well as shipping experience, exhibition, tenders and other businesses.
• Delivery: When our customers place an order, Wisdom Power will handle the delivery process as quickly as possible depending on the customer request.• Shipping information: Wisdom Power will always update you about the shipping information, including the shipping policy, the shipping cost, the shipment status, etc.
• Learning program: Wisdom provides a range of training courses to the technicians, including installation, maintenance, and testing. We can also provide some courses to the end-user if needed.
• Emergency support: If anything happens, Wisdom Power has a special phone line that you can call at anytime. Our technical expert will give you suggestions and help you to resolve your problem as soon as possible.
•Quarter operation analysis.
•Performance maintenance and check-up of spare parts.
•Short-term intensive learning.